Last Updated: 12/1/2022
RETURNS & REFUNDS
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a refund of your purchase. If you need to return an item, please fill the form on the Contact Us page with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You may return most items within 30 days of delivery for a full refund, less shipping fees or service charges collected. If the return is a result of our error (you received an incorrect or defective item, etc.) RRI Goods will refund shipping fees.
- Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
- Request your Return Authorization Number and by emailing CustomerService@rrigoods.com with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
- To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
- Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
LATE OR MISSING REFUNDS
RRI Goods will process your refund within 5-10 business days that your return is received by RRI Goods. Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please Contact Us.
How long does delivery take?
All orders are ship within 2-5 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at CustomerService@rrigoods.com
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Can you provide me with a tracking number?
All tracking number will be emailed to the customer as soon as the tracking information becomes available.
I've entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, we might be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and some items may ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
We are not be responsible for shipping addresses entered incomplete and/or incorrectly. Our system automatically process orders and follow in in accordance to what is supplied.
Can I cancel my order after it has been placed?
Please Contact Us to cancel or change your order. Cancellation and modifications are limited once the order has shipped.